Orders can be placed directly through our website by selecting the desired product, adding it to your cart, and completing the checkout process.

Orders are processed quickly. If you need to modify or cancel an order, please contact support@primefleetparts.com as soon as possible. If the order has already shipped, changes may not be possible.

Most orders are processed within 1–2 business days. Delivery times vary depending on the shipping method and destination.

Once your order ships, you will receive an email with tracking information.

Prime Fleet Parts primarily ships within the United States. International shipping may be available depending on the product and destination.

Most items may be returned within 30 days of delivery, provided they are unused and in original packaging. Please review our Return & Refund Policy for full details.

Contact support@primefleetparts.com with your order number and the item you wish to return. Our support team will provide return instructions.

A core charge is a refundable deposit added to certain remanufactured parts such as starters or alternators. When you return the old part, the deposit may be refunded if it meets return requirements. Please review our Core Charge Policy for more details.

Check the product description and specifications carefully. If you are unsure, contact us with:

• Part number
• Truck make and model
• Year of vehicle

Our team will try to help confirm compatibility.

Prime Fleet Parts sells a combination of new, aftermarket, and remanufactured parts, depending on the product listing. Each product description will indicate the part type when applicable.